How BioAgilytix improved order efficiency and increased team collaboration with ezCater

OVERVIEW

1/6

of the time previously spent ordering lunch

400

employees eating exactly what they want

10%

increase in team productivity

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The Challenge

BioAgilytix Labs, a leading bioanalytical laboratory, supports pharmaceutical and biotech partners in all phases of drug development. Headquartered in Durham, North Carolina, the company wanted to reward its hard-working teams with free lunch once a week, but the time needed to coordinate lunch for up to 400 employees was overwhelming. Office manager Sheila Cox sometimes spent up to 12 hours per week building orders to accommodate a wide range of dietary needs and preferences, taking away from other priority tasks on her plate.

Inefficient ordering process

Before even placing the company’s lunch order, Sheila spent countless hours researching different catering options that would suit such a large and diverse group of employees.

Disappointed employees, wasted food

Given her other responsibilities, Sheila found it extremely difficult to meet everyone’s dietary needs and preferences, which led to a lot of unhappy workers and uneaten food.

Disruptive delivery

400 lunches arriving at the same time to a single office location created a “mad rush” of employees. This made the act of enjoying a great work perk less than pleasant.

I love that employees have a variety to pick from with Relish. I think that makes them feel even more appreciated. It’s so fun to see how [Relish] brought all of us together.

Sheila Cox

Office Manager at BioAgilytix

SOLUTION & RESULTS

With Relish by ezCater, a recurring employee lunch program, employees can order the exact meals they want from a rotating list of local restaurants. Relish easily flexes up and down with BioAgilytix’s changing headcount and reduces food waste. Relish is so popular with employees that the VP of Operations launched a program to increase productivity: the 60 employees who complete the most successful tests each month receive free lunch everyday of the following month.

Increased productivity and attendance

Promotional programs, including offering free lunch for the entire month if certain business goals are met, have led to a marked increase in employee attendance and productivity, and in turn, increased revenue for the company.

Added efficiency

Using Relish has allowed BioAgilytix to dramatically reduce the time spent coordinating lunches. And Relish has eliminated much of the chaos surrounding lunch by providing individually labeled meals.

More collaboration and connection

Sheila has noticed more employees sitting together for lunch. Relish facilitates a stress-free lunch environment where employees collaborate and connect — even chatting about the restaurants they have discovered through Relish.