How ezCater helps HelloFresh place complex food orders with ease

OVERVIEW

11

Distribution centers that operate 24/7

50–1k

Meals ordered per shift across the country

1

Set budget across all locations

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The Challenge

HelloFresh, the world's leading meal delivery company, feeds more than just its customers. It also feeds thousands of workers at 11 distribution centers across the US, keeping teams inspired and engaged. Unfortunately, the logistics of ordering food for so many employees — with such a wide range or tastes and dietary preferences — was no easy task for HelloFresh employees Katie Francis and Alyssa Lontine. They needed a solution to make the ordering process less time consuming and more efficient.

Complicated ordering process

HelloFresh operates 24/7 with distribution centers nationwide, making it difficult to find caterers and plan meals for employees at multiple locations. It was incredibly time- consuming for Katie and Alyssa to coordinate logistics.

Fluctuating headcounts

Employee headcounts range from 50 to more than 1,000 workers on any given day. Without a consistent headcount, Katie and Alyssa wasted hours putting together complex orders that often resulted in too many or too few meals.

Diverse food preferences

With so many employees to feed, the mix of palate preferences and dietary needs was dizzying to keep up with. Each catering order has to serve a wide range of dietary considerations and food expectations.

ezCater takes a ton off my plate. My team uses ezCater by setting a budget that will be used across all locations. From there, the local sites are able to look at ezCater’s options and choose what is best for them.

Katie Francis

Senior Manager of Culture and Engagement, HelloFresh

SOLUTION & RESULTS

With a centralized solution for planning and ordering meals from more than 100,000 restaurants around the country, ezCater makes it possible for Katie and her team to feed employees without falling short of food expectations or overshooting their budgets. No matter their needs on any given day, they can quickly and easily adjust plans to ensure their staff are well fed.

Centralized ordering and billing

ezCater provides a simple, centralized system that helps HelloFresh manage ordering, payments, and budgeting in one place. When orders get too complicated, ezCater's Concierge team steps help her find restaurants and place orders.

A nimble ordering process

It doesn’t matter if HelloFresh needs to feed 50 employees one day and 500 the next. No matter how many workers are on hand — or how specific their dietary needs are — ezCater can connect the HelloFresh team with the right restaurants.

A simple way to fit everyone’s tastes

HelloFresh is serious about showing appreciation to their hard-working staff. By working with ezCater, the task of catering to so many different dietary preferences gets easier, ensuring every employee receives a meal that suits their tastes.