_{At ezCater, we’re dedicated to helping restaurants grow a successful catering business. That’s why we’re excited to share this video series featuring insights and lessons from industry experts behind thriving catering programs.}

Are you prioritizing the right operational capabilities for your catering program? We turned to Eric Wyatt, Chief Operating Officer of Boston Market, to help you find out. Watch for his tips on how to set up your operations for growth in the catering market.

Video Takeaways:

• Handpick the best people for your catering sales team, call center, kitchen, and delivery service. If you don’t have the right employees, you won’t get the results you want.
• Make sure every detail of your product and service is designed to impress your catering customers (e.g., hours of delivery, menu offerings, pricing, and bundled deals).
• Ask yourself: What kind of experience do you want to create for your catering customers? How can you ensure that every part of your catering operations helps you turn a profit?

Eric Wyatt is Chief Operating Officer of Boston Market, a fast-casual chain with 425 locations. He has over two decades of experience in the restaurant industry and has held operational leadership roles with Starbucks, Taco Bell, and Panera Bread.